by Centurion Technologies
15. November 2011 12:15
Previous versions of Smart Series products did not always work correctly when subnets were involved. Many network administrators were able to configure their networks to work around this issue, but not all customers have network administrators available to modify their network.
How do you know if this is a problem for you?
The simplest way to know if this issue affects you is to look at your Smart Control. If there are multiple computers reporting to the Smart Control that have the same IP address, then you would be affected by the subnet issue. This is easily reproduced by adding a home router to your existing network and connecting two machines up to it. The machines will display the same IP address and appear to be connected to the Smart Control, but they cannot be controlled by the Smart Control.
How did we fix it?
Centurion’s software engineers looked at the communication methods of our legacy products and tried to reproduce those as closely as possible for this version. Starting with this version, clients can communicate with the server using the previous proven method, or a newer method that lets us work with subnets to provide a constant reliable connection to the server. In all of our in-house and remote tests, the new communication method provides reliable cross subnet communication.
How do I get the new communication?
There is a new preference in the Smart Control that users must enable. It is located in the Smart Control preferences under the “Network” tab. The checkbox has a long description reminding users what it does. It is important to note that Smart Shield clients must be on version 2.1.9 or higher to take advantage of this new feature.
888.265.6055
support@centuriontech.com
Hogan Haake
Support Manager